Privacy Policy
Introduction
squozrelsrvonix is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services related to modern interior plants.
We are the data controller for the purposes of UK GDPR. Our registered address is Denham Way, Fleetwood FY7 6PR, United Kingdom.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information such as name, email address, postal address, and phone number when you submit inquiries, contact forms, or place orders
- Details about your interior space and plant preferences when requesting consultations
- Records of communications between you and squozrelsrvonix
- Payment card details processed securely through third-party payment processors (we do not store full card details)
- Technical information including IP address, browser type, and pages visited (collected via cookies)
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Your consent when you subscribe to our newsletter or marketing communications
- Performance of a contract when you purchase products or services
- Legitimate interests for website analytics and service improvement
- Legal obligations for tax and accounting purposes
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide information about our plant products and services
- Process consultation requests and provide plant selection recommendations
- Process and fulfil your orders, including delivery arrangements
- Improve our website and services based on your feedback
- Communicate with you about products, services, and plant care information (with your consent)
- Comply with legal obligations including tax and accounting requirements
Data Sharing and Third Parties
We may share your data with:
- Trusted service providers who assist with website hosting, payment processing, and delivery services
- Legal authorities when required by law or to protect our rights
We do not sell your personal data to third parties. All third parties are required to comply with UK GDPR.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Customer data is typically retained for 7 years after the last transaction for accounting and tax purposes.
Data Protection
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, in accordance with UK GDPR requirements.
Your Rights Under UK GDPR
You have the following rights:
- Right of access - Request a copy of the personal data we hold about you
- Right to rectification - Request correction of inaccurate or incomplete information
- Right to erasure - Request deletion of your personal data (subject to legal obligations)
- Right to restrict processing - Request limitation of how we use your data
- Right to data portability - Receive your data in a structured, machine-readable format
- Right to object - Object to processing based on legitimate interests
- Right to withdraw consent - Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below. We will respond within one month.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit ico.org.uk for more information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: online@squozrelsrvonix.world
Phone: +44 1253 873503
Address: Denham Way, Fleetwood FY7 6PR, United Kingdom
