Under the Consumer Rights Act 2015, you have legal rights when purchasing goods in the UK. This policy explains how we meet these requirements and our additional return policy.
Under UK distance selling regulations, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This right applies to all purchases made online or by phone.
The cancellation period begins on the day you receive the goods. To exercise your right to cancel, you must inform us of your decision by email or phone within this period.
At squozrelsrvonix, we want you to be completely satisfied with your plant purchase. If you are not satisfied with your order, please contact us within 14 days of delivery to discuss return options.
Due to the nature of live plants, returns are subject to the plant being in a resalable condition. We understand that plants may show natural variations, and we will assess each return on a case-by-case basis.
To be eligible for a return, the plant must be:
To initiate a return:
Once we receive and inspect the returned plant, we will process your refund. Refunds will be issued to the original payment method within 14 days of receiving the returned goods, as required by UK law.
Return shipping costs are the responsibility of the customer unless the plant arrived damaged, faulty, or incorrect. In such cases, we will cover all return costs.
If the plant is returned in a condition that reduces its value, we may offer a partial refund reflecting the reduction in value.
Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you have the right to:
If your plant arrives damaged or if you receive an incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, in accordance with your legal rights.
If you purchase digital content (such as care guides or consultation materials), you have the right to cancel within 14 days unless you have consented to immediate supply and acknowledged that you will lose your right to cancel.
If you have questions about our Return Policy, please contact us at online@squozrelsrvonix.world or +44 1253 873503.